Privacy Policy

This Privacy Policy ("Policy") sets out the basis on which Tuak88 ("we", "us", "our", "the Company") collects, processes, stores, and shares personal data relating to individuals ("you", "User") who access or use the Tuak88 platform, website, and associated services available at https://tuak88.click (collectively, "the Platform").

We are committed to safeguarding the privacy and personal data of every registered player, prospective user, and visitor to the Platform. This Policy is designed to be read clearly and plainly so that you understand exactly how your data is handled — without legal obfuscation or unnecessary complexity.

This Policy should be read together with our Terms & Conditions and Responsible Gambling Policy, both of which are incorporated by reference. By creating an account on Tuak88, depositing funds, or otherwise using the Platform, you confirm that you have read and understood this Policy and consent to the processing of your personal data as described herein.

In this Policy, the following terms have the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including name, identification number, contact details, financial information, and online identifiers.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, erasure, or destruction.
• "Data Controller" means Tuak88, being the entity that determines the purposes and means of processing your Personal Data.
• "Data Processor" means any third party that processes Personal Data on behalf of Tuak88under a data processing agreement.
• "KYC Data" means identity verification documents provided by a User, including but not limited to MyKad, passport, utility bills, or bank statements.
• "Cookies" means small text files stored on your Device by your browser when you visit the Platform.
• "Device" means any computer, smartphone, tablet, or other electronic device used to access the Platform.
• "Sensitive Data" means a subset of Personal Data that warants heightened protection, including financial data, government-issued identity numbers, and health-related information.

Tuak88 collects the following categories of Personal Data in the course of operating the Platform and providing services to registered users:

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, or health data unless specifically required for responsible gambling purposes (e.g., a User-initiated self-exclusion referencing a gambling disorder).

Tuak88 collects Personal Data through the following mechanisms:

• Direct submission: When you complete the registration form, submit KYC documents, contact support, update your account profile, or otherwise interact directly with the Platform by entering your own information.
• Automated collection: Technical Data including IP addresses, Device identifiers, and session activity are collected automatically by our servers and analytics systems when you access the Platform. This occurs regardless of whether you are logged in to an Account.
• Payment processors: When you make a deposit or withdrawal via Maybank2u, CIMB Clicks, Touch 'n Go eWallet, DuitNow, FPX, Boost, GrabPay, or cryptocurrency networks, our payment processing partners may share transaction reference data with us for the purpose of crediting or debiting your Account.
• KYC verification services: Where we use a third-party identity verification provider to conduct age or identity checks, that provider may share the result of the check and supporting data with Tuak88.
• Cookies and tracking technologies: As described in Section 11of this Policy, cookies and similar technologies collect data about your browsing behaviour on the Platform.

Tuak88 uses your Personal Data for the following purposes:

• Account creation and management: To register your Account, verify your identity and age, maintain your account profile, and enable you to log in securely.
• Transaction processing: To process deposits and withdrawals via your chosen payment method (Touch 'n Go eWallet, DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank Online, Hong Leong Connect, Boost, GrabPay, or cryptocurrency) and to maintain accurate records of all financial activity on your Account.
• Regulatory compliance and KYC: To fulfill our legal obligations regarding age verification (21+ requirement), identity verification, anti-money laundering (AML) screening, and Know Your Customer (KYC) due diligence.
• Platform security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, multi-accounting, collusion, bonus abuse, and any other prohibited conduct as defined in our Terms & Conditions.
• Responsible gambling: To monitor Account activity for indicators of problem gambling and to apply self-exclusion, deposit limits, or cooling-off periods where requested by the User or required by our responsible gambling framework.
• Customer support: To respond to enquiries, resolve disputes, and maintain records of support interactions for quality assurance and audit purposes.
• Platform improvement: To analyse aggregate, anonymised usage data to improve the Platform's performance, layout, and feature offering.
• Communications: To send you transactional notifications (e.g., deposit confirmations, withdrawal processed, password change alerts) and, where you have given consent, to send promotional communications about bonuses and offers.

Tuak88 processes your Personal Data one or more of the following lawful grounds:

• Contractual necessity: Processing that is necessary to fulfil our obligations under the contract formed when you register an Account and accept our Terms & Conditions — including account management, payment processing, and service delivery.
• Legal obligation: Processing required for compliance with applicable laws and regulations, including KYC and AML requirements, age verification obligations, and responses to lawful requests from regulatory or law enforcement authorities.
• Legitimate interests: Processing carried out for Tuak88's legitimate business interests — including fraud detection, platform security, and Platform analytics — where such interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — principally for the sending of marketing communications. You have the right to withdraw consent at any time without affecting the lawfulness of prior processing.

Tuak88 does not sell, rent, or trade your Personal Data to third parties. We may share your Personal Data in the following limited circumstances:

• Payment processors: We share necessary transaction data with payment service providers (including e-wallet operators, bank payment gateways operating FPX and DuitNow, and cryptocurrency network processors) solely for the purpose of completing your requested transactions.
• KYC and identity verification providers: We may share identity documents and relevant personal information with contracted identity verification service providers for the purpose of conducting KYC checks. These providers operate under strict data processing agreements with Tuak88.
• Fraud prevention and AML services: Where required to screen transactions or Account activity against sanctions lists, fraud databases, or AML monitoring systems, we may share relevant data with specialist third-party service providers.
• Regulatory and law enforcement authorities: Tuak88 will disclose Personal Data to government bodies, regulators, or law enforcement agencies where required to do so by applicable law, court order, or other legal process.
• Group companies and service providers: We may share data with affiliated entities or contracted service providers (e.g., IT infrastructure, hosting, customer support systems) who process data on our behalf under binding data processing agreements. These parties are prohibited from using your data for any purpose other than providing the contracted service to Tuak88.

The Platform is operated from servers that may be located outside of Malaysia. Where Personal Data is transferred to a country or territory outside of Malaysia, Tuak88 will ensure that appropriate safeguards are in place to protect the data, including the use of standard contractual clauses, binding corporate rules, or other legally recognised transfer mechanisms.

By using the Platform and submitting your Personal Data, you acknowledge that your data may be transferred to, stored, or processed in a country that may not offer the same level of data protection as Malaysia. Tuak88 takes all reasonable steps to ensure that any such transfer is conducted securely and in compliance with applicable data protection standards.

Tuak88 retains your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required or permitted by applicable law. The following general retention principles apply:

• Account Data: Retained for the duration of your Account and for a minimum of five (5) years following Account closure, in accordance with standard financial record-keeping and AML regulatory requirements.
• KYC Documents: Retained for a minimum of five (5) years following Account closure or the completion of the KYC process, whichever is later.
• Transaction Records: Retained for a minimum of five (5) years to meet financial regulatory obligations.
• Communications Data: Support and chat records are typically retained for two (2) years following the close of the relevant interaction, unless a longer period is required for an unresolved dispute.
• Technical and Analytics Data: Aggregated and anonymised analytics data may be retained indefinitely for business intelligence purposes. Identifiable Technical Data is typically retained for no longer than twelve (12) months.

Following the expiry of the applicable retention period, Personal Data is securely deleted or anonymised in manner that prevents reconstruction of the original data.

Tuak88 implements a range of technical and organisational security measures to protect your Personal Data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your Device and the Platform.
• AES-256 encryption for sensitive data stored at rest on our systems.
• Strict access controls limiting employee access to Personal Data on a need-to-know basis.
• Regular internal security audits and vulnerability assessments.
• Two-factor authentication options available for all registered Accounts.
• Segregation of player funds from operational accounts, reducing financial data exposure.

Notwithstanding the above, no method of data transmission over the internet or electronic storage is entirely secure. While Tuak88 takes all reasonable precautions, we cannot guarantee absolute security of your Personal Data. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, Tuak88 will notify affected Users and relevant authorities as required by applicable law.

Tuak88 uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the Platform. The following categories of cookies are used:

• Strictly necessary cookies: Required for the Platform to function. These include session cookies that maintain your login state and security tokens. These cannot be disabled without breaking Platform functionality.
• Functional cookies: Remember your preferences, language settings, and layout choices to provide a more personalised experience. These persist across sessions.
• Analytics cookies: Collect anonymised data about how Users interact with the Platform — including pages visited, time spent, and navigation paths — to help us understand usage patterns and improve the Platform. This data is aggregated and does not identify individual users.
• Security cookies: Used to detect and prevent fraudulent activity, bot access, and unusual login patterns.

You can manage and delete cookies through your browser settings at any time. Please note that disabling strictly necessary or security cookies may prevent certain features of the Platform from functioning correctly. Tuak88 does not use third-party advertising or retargeting cookies.

You hold the following rights in respect of your Personal Data held by Tuak88. To exercise any of these rights, please contact our support team via live chat or email.